FAQ

DTMF tone problems
With the dramatic increase of calls from users/installers that have employed some sort of POTS replacement device (either cellular adapter or VOIP Analog Te...
Thu, 14 May, 2026 at 9:38 AM
New AES install - MDB problems
Thu, 9 Apr, 2026 at 2:17 PM
Grandstream ATA and CPC
By default, a Grandstream ATA will not generate CPC at the end/termination of a call.  Enable "Loop Current Disconnect"  Alter the &q...
Fri, 10 Apr, 2026 at 8:21 AM
CTG-1A - Timed Relay Mode note
There is no control offered to manually change the state of the relay.  One can “dodge” the clock to just before a desired relay event (either on or off...
Fri, 10 Apr, 2026 at 4:42 PM
VOIP and Viking IP products - working together
Viking IP products are riding the wave of customer's efforts to replace analog (POTS) lines with a newer type of service that utilizes a network connect...
Tue, 28 Apr, 2026 at 2:04 PM
CTG-2A - Programming Best Practices
Follow these suggestions for the most stable and secure operation of the CTG-2A: 1. Use ONE and only ONE PC with the programming software installed to m...
Wed, 6 May, 2026 at 2:30 PM
C-2000B and custom relay activation code
The factory setting for Door strike activation code is: ** On units manufactured on or after 2016, this setting can be changed in programming location: ...
Wed, 6 May, 2026 at 3:25 PM