FAQ
1. Check the speaker volume control setting (on the back). 2. Check the resistance of the speaker with a voltmeter. (set the meter to resistance check,...
Fri, 1 May, 2026 at 8:10 AM
This indicates that a user has inadvertently dialed a Relay Latch command like “*1”, while talking to an entry phone, instead of the normal “**” Timed Rela...
Wed, 6 May, 2026 at 2:07 PM
This normally means that DIP switch #3 on the back of the E-30 is set to the OFF position, which places it in programming mode. (in this mode, the phon...
Fri, 1 May, 2026 at 8:43 AM
You can turn off the steady lights by slightly changing the wiring to the strobe. In the product manual, it tells you to match the three wires from the str...
Mon, 11 Dec, 2017 at 10:26 AM
The K-1900-5 is producing the continuous touch tones as part of a “restriction” feature. The “restriction” feature of the K-1900-5 must be disabled in an a...
Mon, 11 Dec, 2017 at 10:27 AM
No, none of our analog emergency phones or entry phones are sensitive to polarity of the analog line connected. They have a built in “polarity guard’ that ...
Mon, 11 Dec, 2017 at 10:28 AM
The phone line servicing our AES-2000 was recently changed from a line from the phone company (POTS/copper) to some other provider (cellular adaptor/broadba...
Wed, 6 May, 2026 at 1:54 PM
Viking IP phones have DHCP enabled by default, but will support static settings. Connect to the unit with either: Viking IP Programming software ...
Wed, 6 May, 2026 at 2:02 PM
No, the Viking IP phones are based on a simplex design, with automatic voice activated switching. When the party that answers the call is talking, the...
Wed, 6 May, 2026 at 1:36 PM
When using cloud-based SIP providers, the “in-band audio call progress” feature MUST be enabled. Viking IP Programming -- “Phone settings” tab Viking De...
Fri, 1 May, 2026 at 7:58 AM