How can we help you today?

Solution home General

FAQ

How can I test the speaker and microphone of my IP phone?
Connect to your IP phone using the Viking IP Programming software.  Go to the “alarm/firmware” tab and click on the “test mic/speaker” button.  You should s...
Wed, 19 Feb, 2020 at 10:09 AM
I made changes to my IP phone on the “IP Settings” tab, applied those changes but now I get a time-out error when I try to connect to the phone using Viking IP Programming or the IP phone no longer shows up on the connect screen of Viking I
You may have programmed the IP phone to a static IP address that is already being used by another device on the network (IP address conflict) or the IP phon...
Wed, 19 Feb, 2020 at 10:11 AM
How can I record a message into my E-1600-IP series phone that will play when the call is answered?
Call into the IP phone by dialing its DID number or extension number from another phone.  When it answers, dial “845464” (or the current security code if it...
Wed, 19 Feb, 2020 at 10:11 AM
Why doesn’t my IP phone play a recorded message when the call is answered?
Only the Viking “1600” series emergency phones have the ability to play a recorded message when the call is answered. For example, a model E-1600-32-IP has ...
Wed, 19 Feb, 2020 at 10:12 AM