How can we help you today?

Solution home General

FAQ

I have a LV-1K and when I plug in the power it shorts out my phone line. I tried another LV-1K and it seems to do the same thing. Has anyone else has had this problem?
If you are using a 12 VDC power supply to power the LV-1K that is also used to power some other equipment, that may be why you are having trouble.  Try usin...
Mon, 11 Dec, 2017 at 10:20 AM
My LM-1A does not detect when I have a message waiting. It does flash on incoming ring.
If this is a residential application, you are probably not getting the type of message waiting voltage from the phone company that the LM-1A needs.  You pro...
Mon, 11 Dec, 2017 at 10:20 AM
We use a DNA-510 for emergency tones and messages. The tones seem to work fine but I never hear the message play. I get in to programming and can hear the messages play back so what am I doing wrong?
When you access programming of the DNA-510, make sure you program a touch tone operation command to play the desired message (and pre-alert tone if there is...
Mon, 11 Dec, 2017 at 10:21 AM
I have an older PA-2A and we recently switched to a different carrier for our phone service. The paging works but the loud ring feature no longer works. I looked on your website but the new PA-2A looks different than the one I have.
If you have the older version PA-2A with only five screw terminals, your PA-2A is designed to detect ring signal that was “earth ground referenced” and you ...
Mon, 11 Dec, 2017 at 10:21 AM
I have a SLP-4 and my customer likes the “Westminster 4” wave sound but the customer would like the Westminster chimes to continue for a longer period of time. Are there any other versions of the Westminster chimes available?
Yes, we have a “Westminster 8” wave file that is popular.  It is like the Westminster 4 but eight total chimes instead of four.  If you contact technical su...
Mon, 11 Dec, 2017 at 10:22 AM
Can I connect more than one AES-2000 to a single phone line?
You can share one line with up to three units but for proper programming of the units, you need to use our model LC-3 as an interface for the line sharing. ...
Mon, 11 Dec, 2017 at 10:22 AM
I have a new AES-2000 and when I try to connect with it to program it, I get a message that says, “No Data Received”. When I click “OK”, the unit disconnects. What am I doing wrong?
AES-2000 products have two versions: (10-digit or 12-digit dialing units) (The settings in the AES programmer MUST match the unit version or this error wi...
Fri, 1 May, 2026 at 8:54 AM
On a model CTG-1, can I set a different schedule for Wednesday?
Unfortunately, you cannot as the CTG-1 only supports one schedule.  You can program the CTG-1 to not produce any tones at all on Wednesday and then use a se...
Mon, 11 Dec, 2017 at 10:23 AM
The computer I have always used to program my CTG-2 crashed, so I had to replace it with a new one. Is there a way to capture the data from the CTG-2 and save it to the new computer?
Yes there is and we have a written procedure on how to do it.  See DOD # 899 for complete details.
Mon, 11 Dec, 2017 at 10:24 AM
I am wiring a C-2000, C-2000A or C-2000B into a trunk port/FXO Port on my phone system and I get a constant clicking from the controller when I access that trunk port/FXO port. What does this mean?
This usually means the controller needs to be programmed into the “*5” mode (“dial 9 to access the outside line”).  The description of this mode is found in...
Mon, 11 Dec, 2017 at 10:24 AM