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I have a LV-1K and when I plug in the power it shorts out my phone line. I tried another LV-1K and it seems to do the same thing. Has anyone else has had this problem?
If you are using a 12 VDC power supply to power the LV-1K that is also used to power some other equipment, that may be why you are having trouble.  Try usin...
Mon, 11 Dec, 2017 at 10:20 AM
My LM-1A does not detect when I have a message waiting. It does flash on incoming ring.
If this is a residential application, you are probably not getting the type of message waiting voltage from the phone company that the LM-1A needs.  You pro...
Mon, 11 Dec, 2017 at 10:20 AM
We use a DNA-510 for emergency tones and messages. The tones seem to work fine but I never hear the message play. I get in to programming and can hear the messages play back so what am I doing wrong?
When you access programming of the DNA-510, make sure you program a touch tone operation command to play the desired message (and pre-alert tone if there is...
Mon, 11 Dec, 2017 at 10:21 AM
I have an older PA-2A and we recently switched to a different carrier for our phone service. The paging works but the loud ring feature no longer works. I looked on your website but the new PA-2A looks different than the one I have.
If you have the older version PA-2A with only five screw terminals, your PA-2A is designed to detect ring signal that was “earth ground referenced” and you ...
Mon, 11 Dec, 2017 at 10:21 AM
I have a SLP-4 and my customer likes the “Westminster 4” wave sound but the customer would like the Westminster chimes to continue for a longer period of time. Are there any other versions of the Westminster chimes available?
Yes, we have a “Westminster 8” wave file that is popular.  It is like the Westminster 4 but eight total chimes instead of four.  If you contact technical su...
Mon, 11 Dec, 2017 at 10:22 AM
Can I connect more than one AES-2000 to a single phone line?
You can share one line with up to three units but for proper programming of the units, you need to use our model LC-3 as an interface for the line sharing. ...
Mon, 11 Dec, 2017 at 10:22 AM
I have a new AES-2000 and when I try to connect with it to program it, I get a message that says, “No Data Received”. When I click “OK”, the unit disconnects. What am I doing wrong?
When you open the AES Remote software and select your unit’s name, you need to click on “Setup” and then “Parameters”.  On the “System Parameters” screen, t...
Mon, 11 Dec, 2017 at 10:23 AM
On a model CTG-1, can I set a different schedule for Wednesday?
Unfortunately, you cannot as the CTG-1 only supports one schedule.  You can program the CTG-1 to not produce any tones at all on Wednesday and then use a se...
Mon, 11 Dec, 2017 at 10:23 AM
The computer I have always used to program my CTG-2 crashed, so I had to replace it with a new one. Is there a way to capture the data from the CTG-2 and save it to the new computer?
Yes there is and we have a written procedure on how to do it.  See DOD # 899 for complete details.
Mon, 11 Dec, 2017 at 10:24 AM
I am wiring a C-2000, C-2000A or C-2000B into a trunk port/FXO Port on my phone system and I get a constant clicking from the controller when I access that trunk port/FXO port. What does this mean?
This usually means the controller needs to be programmed into the “*5” mode (“dial 9 to access the outside line”).  The description of this mode is found in...
Mon, 11 Dec, 2017 at 10:24 AM