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What ports do the Viking IP products use to communicate?
The Viking IP products use the following ports: UDP: 5060, 8000  UDP: 123 (time sync - if used) UDP: 514 (syslog - if used ) TCP: 107 for programmin...
Tue, 31 Mar, 2026 at 2:39 PM
The Viking IP phone is trying to dial a phone number outside the phone system and hangs up after one ring. Is there a way to fix this issue?
Go to the “Phone Settings” tab in the Viking IP Programming application, and enable “In-Band Audio Call Progress” at the top of the second column.
Thu, 7 Dec, 2017 at 10:06 AM
When a visitor at the Viking IP phone calls me, I am able to dial the code to open the door for them. If I call the extension of the Viking IP phone, the IP phone answers but when I try to dial the code to open the door, it doesn’t open.
This is by design and this feature is protected by an Access Code. ('123456' is set by default) In Viking IP Programming tool go to: "Phone...
Thu, 30 Apr, 2026 at 9:37 AM
A Viking entry phone (i.e. E-30-IP) calls another internal IP phone. (extension 300). If extension 300 doesn’t answer the call, the entry phone repeatedly calls ext. 300 again - indefinitely.
This is by design and this feature is controlled by the "Lap Counter" setting. (set to: 'Disabled' by default) (Disabled setting tells...
Thu, 30 Apr, 2026 at 10:47 AM
I have a C-2000B with four E-30 call boxes. The C-2000B is in the “Analog Station” mode (DIP Switch 5 = ON), dial-tone connected to screw terminals 6 and 7. The E-30’s are programmed.
When using the C-2000B in the “Analog Station” mode, dial tone is distributed to the four entry points and the C-2000B is always monitoring for a “CPC” (mom...
Thu, 30 Apr, 2026 at 11:18 AM
I have a C-1000B Door Entry System and a call box/entry phone. I don’t know the model of the call box but it only has 2 wires connected.
(2 wires from the entry phone indicates this is similar to an E-30, for example). Dial tone must be provided to the C-1000B on terminals 4,5. (Only ONE...
Thu, 30 Apr, 2026 at 11:38 AM
K-202-DVA: Status LED continues to flash – even after calling has completed.
The K-202-DVA still operates correctly if the LED is flashing and is working as designed. The state of the LED can be cleared by resetting the input that...
Thu, 30 Apr, 2026 at 11:51 AM
K-2000-DVA configured to dial the paging code for the phone system, message plays over the paging speakers but there are also some beeps after the message. Is there a way to get rid of these beeps?
The K-2000-DVA operates in one of two modes: “Alarm Dialer” mode – calls out to live people through phone system [##1 in programming] “Store Caster” ...
Thu, 30 Apr, 2026 at 3:36 PM
I purchased a DVA-2WA to play a messages to callers when they are put on hold in my phone system. When I try to use my handset to record the messages in the DVA-2WA, I do not hear anything playback.
The DVA-2WA is only compatible with a “carbon” handset for recording.  On most carbon handsets, the mouthpiece and receiver covers are round and you could u...
Mon, 11 Dec, 2017 at 10:19 AM
We had a phone system with a page port but have since got rid of the phone system and now have a VOIP system with an ATA. I purchased a PI-1A but it doesn’t seem to work with my ATA. Any help?
The PI-1A is ONLY compatible with a Page Port or a vacant Trunk Port. (FXO)  ATA's come  in a variety of configurations. If you are able to provisi...
Thu, 30 Apr, 2026 at 3:48 PM