The Viking IP products use the following ports: UDP: 5060, 5353, 8000 TCP: 107 for programming software RTP: 31204, 31205 You would also need to m...
Thu, 7 Dec, 2017 at 10:04 AM
The Viking IP phone is trying to dial a phone number outside the phone system and hangs up after one ring. Is there a way to fix this issue?
Go to the “Phone Settings” tab in the Viking IP Programming application, and enable “In-Band Audio Call Progress” at the top of the second column.
Thu, 7 Dec, 2017 at 10:06 AM
When a visitor at the Viking IP phone calls me, I am able to dial the code to open the door for them. If I call the extension of the Viking IP phone, the IP phone answers but when I try to dial the code to open the door, it doesn’t open.
There is a field called “access code” in the Viking IP programming application (on the “phone numbers/phone codes” tab). If there is a number in the access...
Thu, 7 Dec, 2017 at 10:07 AM
I have an entry phone (model E-20-IP) that calls another IP phone in our phone system (extension 300). If extension 300 doesn’t answer the call from the entry phone, the entry phone hangs up, calls 300 again and will keep retrying forever.
Yes there is. There is a field called “lap counter” in the Viking IP programming application (on the “phone settings” tab). When this field is set to “dis...
Thu, 7 Dec, 2017 at 10:08 AM
I have a C-2000B with four E-30 call boxes. The C-2000B is in the “Analog Station” mode with dial-tone connected to screw terminals 6 and 7 of the C-2000B and dip switch 5 is set to on for the analog station mode. The E-30’s are programmed
When using the C-2000B in the “Analog Station” mode, it distributes the dial tone to the four entry points and the C-2000B is always monitoring for a “CPC” ...
Thu, 7 Dec, 2017 at 10:09 AM
I have a C-1000B Door Entry System and a call box. I don’t know the model of the call box but it only has 2 wires coming out the back of it if that is any help.
You need to use the C-1000B in the “Analog Station Mode”. This is described in the product manual on page 4, section H. When the C-1000B is used in this mo...
Thu, 7 Dec, 2017 at 10:12 AM
At the company I work for we have a K-202-DVA. It works fine for dialing out and playing a message but the LED continues to flash after we hang up. Why does it continue to flash? I assumed the LED would quit flashing once we have heard t
The K-202-DVA still operates correctly if the LED is flashing. This is a visual indication to let someone on site know the K-202-DVA was activated at some ...
Thu, 7 Dec, 2017 at 10:10 AM
When the K-2000-DVA dials the paging code for our phone system, it plays the message over the paging speakers but there are also some beeps after the message. Is there a way to get rid of these beeps?
The K-2000-DVA is designed to call live people in the alarm dialer mode or play out through the 600 ohm audio output directly in to an amplifier in the sto...
Mon, 11 Dec, 2017 at 10:18 AM
I purchased a DVA-2WA to play a messages to callers when they are put on hold in my phone system. When I try to use my handset to record the messages in the DVA-2WA, I do not hear anything playback.
The DVA-2WA is only compatible with a “carbon” handset for recording. On most carbon handsets, the mouthpiece and receiver covers are round and you could u...
Mon, 11 Dec, 2017 at 10:19 AM
We had a phone system with a page port but have since got rid of the phone system and now have a VOIP system with an ATA. I purchased a PI-1A but it doesn’t seem to work with my ATA. Any help?
The PI-1A is only designed to work with a page port or a vacant trunk port, so your ATA would need to provide an FXO port to be compatible with the PI-1A. ...
Mon, 11 Dec, 2017 at 10:19 AM