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No playback on DVA-2WA

I purchased a DVA-2WA to play a messages to callers when they are put on hold in my phone system.  When I try to use my handset to record the messages in the DVA-2WA, I do not hear anything playback.  I set dip switch 1 to off, moved the PLAY/RECORD switch to record, momentarily press the START/STOP switch and then begin speaking.  After I record the message, I move the switch to PLAY but when I press the START/RECORD to listen to my message, I don’t hear anything.

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The DVA-2WA is only compatible with a “carbon” handset for recording.  On most carbon handsets, the mouthpiece and receiver covers are round and you could unscrew the covers, like the plain old telephones (2500 sets).  Handsets with another type of transmitter (rather than carbon) will provide either no playback at all or extremely low volume playback.  We sell a compatible handset under part number Q171030 and they are $39.00.  A microphone can also be used to record if that would be easier (like the NRG Research part number SA-25).


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